Return/Exchange Policy

Return/Exchange Policy

At Acron Jewels, we want you to be happy with your jewelry purchase. Every piece is carefully inspected and packed before dispatch. If you receive an item that is eligible for return or exchange, please review the policy below.

Return Eligibility

We accept returns or exchanges for eligible products if you contact us within 30 days of receiving your order.

To be eligible:

  • The product must be unused and unworn.
  • The jewelry must be returned in its original condition and packaging.
  • All original tags, certificates, invoices, and accompanying items must be included.
  • The product must not show signs of damage, alteration, resizing, engraving, or wear.
  • Proof of purchase or the original order number may be required.

Customized & Made-to-Order Jewelry

Customized, personalized, engraved, resized, or specially made-to-order jewelry may not be eligible for return or exchange, as these pieces are created specifically according to the customer's requirements.

Please contact our team before placing a customized order if you have any questions about sizing, design, stone selection, or customization.

Exchange Policy

If an eligible product qualifies for an exchange, you may request an exchange within the applicable return period.

The replacement product will be subject to availability. If the replacement item has a higher value, the difference may need to be paid before the exchange is processed.

Damaged or Incorrect Product

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For verification, we may request:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A short unboxing video, where available

Please keep the original packaging until the issue has been resolved.

Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Customized or personalized jewelry
  • Engraved products
  • Products altered or resized at the customer's request
  • Jewelry that has been worn or damaged after delivery
  • Products without original packaging or required documentation
  • Items showing signs of misuse or modification

Return Shipping

If the return is due to a wrong, damaged, or defective product, Acron Jewels will review the issue and provide the appropriate resolution.

For returns requested for other eligible reasons, return shipping conditions may vary depending on the product and circumstances.

Refunds

Once the returned product reaches us, it will be inspected by our quality team.

After the inspection is completed and the return is approved, the applicable refund will be processed to the original payment method or through another agreed method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

How to Request a Return or Exchange

To initiate a return or exchange, please contact Acron Jewels with:

Order Number:
Name:
Reason for Return/Exchange:
Photographs/Videos (if applicable):

Our team will review your request and provide the next steps.

Contact Us

For return, exchange, or product-related assistance, please contact:

Acron Jewels
Email: Info@acronjewels.com
Phone/WhatsApp: +91 9054868690

Note: Return and exchange eligibility may vary depending on the product, customization, condition, and reason for the request. Please contact our team before shipping any product back to us.